The co-director general of Research In Motion (RIM), Mike Lazaridis, has announced that the Canadian multinational has “restored all services” of BlackBerry that began to fail on Monday, October 10, 2011.
Lazaridis has reported the recovery of messaging, email and Internet browsing services during a press conference in which the other RIM CEO, Jim Balsillie, has participated.
Lazaridis also denied that the problem, which began on Monday in Europe, was a direct consequence of the dismissals of personnel that the company has carried out in recent months.
Extension of the problem
According to the Efe news agency, neither Lazaridis nor Balsillie could explain why, once problems began in Europe on Monday, they did not warn their users in other regions that service difficulties would affect them.
“We experienced a degradation in the infrastructure of our region of Europe, the Middle East, India and Africa (EOMIA) and we worked hard to ensure that disability did not extend to the global infrastructure,” Lazaridis said.
“I imagine this is about Latin America, but the reason is that parts of Brazil, Chile and Argentina receive service from the EOMIA infrastructure,” Balsillie added.
Shortly before this announcement, the director of the company in Spain, Eduardo Fernandez, said that the number of people affected is still unknown, as it has been “a priority to return to service as soon as possible”, but RIM is in talks with operators to reach some kind of agreement to compensate users.
However, RIM does not speak of amounts, terms or other details, since they insist that they have not quantified the number of affected or possible losses. “There is already a complete team working and a full analysis will be made of what the impact of the service’s fall has been.” However, he commented, “it is still early to quantify the consequences”.
A SIMPLE SWITCH
Research In Motion (RIM), the Canadian company that manufactures BlackBerry mobile phones, has explained that the drop in its email and messaging services in Europe, parts of Latin America, India, the Middle East and Africa was due to the “failure of a central switch “.
“Although the system is designed with a back-up switch, it did not work as it did in the tests, the result is that a lot of backward information was generated and we are now working to recover the accumulated and restore normal service as soon as possible.”
RIM’s response comes on October 11, 2011, almost two days after Blackberry PGP users began to experience problems with their messaging, email and Internet browsing services.
On Monday, BlackBerry services in Europe, the Middle East and Africa had suffered disruptions. After more than 12 hours without information, RIM stated that it had solved the problems although without indicating the cause or its extension.
However, today the deficiencies were reproduced and RIM had to acknowledge that they had spread to some of its main Latin American markets as well as to India.
British media have speculated that the problems began in the data center that RIM has in the English town of Slough.
Unlike its competitors, such as iPhone or Android devices, RIM uses its own servers to send and receive messages, both email and text, of the 70 million customers it has around the world.
But experts have pointed out that if the problem is focused on Slough’s servers, other backup systems should have prevented the total disruption of BlackBerry services.
Meanwhile, BlackBerry users have expressed their anger with RIM through Twitter and Internet forums and especially the lack of information about the problem.
The telephone companies that distribute the RIM devices have also quickly pointed to the Canadian company as the culprit for the interruption of services.
For example, T-Mobile in Great Britain said the problems “are due to a fall across Europe of the BlackBerry network maintained by its manufacturer, RIM, which is affecting all mobile operators.”
Precisely today, one of the institutional shareholders of Research In Motion, claimed a change in the direction of the company and the division in two to increase its value.
Jaguar Financial said in a statement that 8% of the shareholders of RIM is in favor of its proposal to change the management team and divide the company into units before the fall of BlackBerry in the market of “smartphones”.
In September, figures compiled by the comScore firm indicated that in the United States RIM was rapidly losing ground at the hands of the iPhone and Android and calculated that BlackBerry had lost 4.3 million users.